FAQs

FAQ - Fuel Delivery

Q:    Do I have to clean the path to my heating fuel tank myself, or will Fort Simpson Bulk Fuel Services do that when they deliver?
A:    A path must be cleared to your heating fuel tank prior to Fort Simpson Bulk Fuel Services delivering fuel.  If we arrive and a path is not clear, you will have to reschedule delivery for another time.

Q:    Can fuel delivery be made the same day as ordered?
A:    If fuel is requested prior to 3:00pm it can be delivered that same day.

Q:    What if I need fuel after hours?
A:    There is a $150.00 call out fee on top of the cost of the fuel.

Q:    Does fuel have to be paid prior to delivery?
A:    Yes, unless you have an account set up.

Q:    What methods of payment do you accept?
A:    Fort Simpson Bulk Fuel Services accepts Debit, Visa, Mastercard, American Express, and Online Payments.

 

FAQ - Cardlock

Q:    When is the card lock system open?
A:    The card lock system is open 7 days a week, 24 hours a day.


Q:    What type of fuel is available?
A:    Both Diesel and Regular Unleaded Gas.

Q:    Can credit cards be used at the pumps?
A:    Yes – Visa, Mastercard and American Express can be used directly at the pumps at any time.

Q:    We have many trucks going through on the Winter Road, how would that work?
A:    There are a number of ways that we can assist to suit your requirements.  Please contact us for further information @ (867) 635-2110 (spollard [at] rowes [dot] ca).